Last updated: September 24, 2026
At Mako Printing & Designs, every order is custom made for you. We want you to love what you receive, and if something isn’t right because of a mistake on our end, we’ll make it right.
Custom products
Because signs, banners, business cards, stickers, ornaments, and other items are printed to your specifications, we can’t accept returns or offer refunds for change of mind, ordering the wrong size or quantity, or errors in artwork or text that you supplied or approved.
Proofs and your approval
For designed and personalized orders, we send a digital proof before printing. Please check spelling, names, dates, colors, and layout carefully. Once you approve a proof, the order goes to production and we can’t be responsible for errors that appeared on the approved proof.
For print-ready files uploaded through our File to Print tool, we print your file as submitted. We review files for obvious issues, but you are responsible for the content, spelling, resolution, and sizing of your artwork.
Damaged, defective, or incorrect orders
If your order arrives damaged, has a printing defect, or doesn’t match your approved proof or order, contact us within 7 days of delivery at hello@makoprintingdesigns.com. Please include your order number and clear photos of the issue and the packaging. Once we confirm the problem, we’ll reprint your order at no cost or issue a refund, whichever you prefer.
Cancellations and changes
You can cancel or change an order for a full refund until it has been sent to production. Once production begins, we can’t cancel or change the order. Contact us as soon as possible if you need to make a change.
Shipping issues
If your package is lost or delayed, let us know and we’ll work with the carrier to track it down. If a package is confirmed lost in transit, we’ll reprint and reship your order. Please double-check your shipping address at checkout, as we can’t be responsible for orders shipped to an incorrect address provided by the customer.
Local pickup
Orders for free local pickup in San Tan Valley will be held for 30 days after we notify you that they’re ready. Please inspect your order at pickup and let us know right away about any issues.
Refunds
Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take 5 to 10 business days for the refund to appear.
Questions
We’re here to help. Email hello@makoprintingdesigns.com or send us a message.